Reference

What You Agree To When You Join 7000det

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from wallet deposits via bKash, Nagad or Rocket through to how disputes are handled.

Account eligibility conditionsbKash, Nagad, Rocket wallet rulesWithdrawal and verification stepsAccount suspension termsGoverning law and disputes
7000det What You Agree To When You Join 7000det
TERMS CONTACT

Reach Us About Any Terms Question

If a clause is unclear or you need to raise a concern about how these terms apply to your account, our support team is reachable through the channels below. For wallet-related queries — such as a bKash or Nagad deposit held under review — have your transaction reference ready when you contact us so we can check it quickly.

Live Chat Chat is available directly from your account dashboard. Start a conversation for terms clarifications, account queries or deposit review requests — no email needed.
Email Support Send detailed terms-related questions to our support address. Attach any transaction reference or screenshot so the team can respond with a specific, accurate answer.
Account Help Centre The Help Centre inside your account covers common terms questions — wallet name mismatches, withdrawal holds and account suspension steps — with step-by-step answers.
HOW WE OPERATE

What We Do to Keep Your Account Fair

Our approach to these terms is straightforward: we write them in plain language, enforce them consistently, and tell you when they change. Account security, payment integrity and fair handling of disputes are the three areas we take most seriously, and the items below explain exactly how we handle each one.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not store full wallet PINs and never ask for them through support channels.

Payment Integrity

Deposits via bKash, Nagad or Rocket are matched against your registered account name. Any mismatch triggers a manual review before funds are credited to your balance.

Dispute Handling

If you believe a transaction or account action was applied incorrectly, raise it through live chat or email within 30 days. We log every dispute and respond with a written outcome.

Terms Change Notice

When these terms change, the updated version goes live on this page with the revision date shown. Continuing to use your account after the update counts as acceptance.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering wallets, account access, verification and what happens when things go wrong.

Access and eligibility depend on your local law and the region you are in. These terms govern your account, but they do not override applicable local regulations as they apply to you.

No. Wallet transactions must come from an account registered in your own name. Third-party wallet deposits are held for manual review and may be returned to the sender.

Depending on the severity, we may suspend access, freeze the balance pending review, or close the account entirely. You will be notified by email with the specific reason cited.

Contact support via live chat or email and specify the date you registered. We keep version history and can supply the version of the terms that applied at that time.

Withdrawals trigger an identity verification step regardless of how you deposited. Provide the requested ID document through the secure upload link in your account to release the hold.

We post all updates on this page with the revision date. We aim to notify you via account message for material changes, but continued account use confirms acceptance of the current version.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.