Reference

What We Hold About Your Account

Opening an account here means we keep a small, defined set of records: your profile, the reference your bKash, Nagad or Rocket deposit carries back to us, and the device you sign in from.

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7000det What We Hold About Your Account
DATA PRACTICE

How Long We Keep What

Records here follow a fixed schedule, not a loose promise. A deposit reference from bKash, Nagad or Rocket stays while the account is open and for the stretch in which a dispute could still be raised. Sign-in logs live briefly, long enough to catch a strange login, then they are cleared. Cookies divide the same way: the ones that hold your session together are needed, the ones that measure traffic you can switch off from the banner. Security is two-sided. We send a one-time code at each login, and we never ask for your wallet PIN.

Payment references

A deposit reference from bKash, Nagad or Rocket is kept while your account is open, so a credit that went missing can be matched to the receipt you already hold.

Sign-in logs

Device type, app version and IP address are held only briefly, used to spot a login that looks wrong. They are cleared on schedule rather than kept indefinitely.

Cookies

Necessary cookies keep your session alive so the deposit page loads without a fresh login. Measurement cookies can be turned off from the banner with no effect on your account.

Correction and removal

Ask us to fix a wrong name or mobile number, or to close the account entirely. We confirm in writing what changed and what had to stay for legal reasons.

CONTACT CHANNELS

Where to Send a Data Request

Write to us from the email address on your account. That alone shows the request is yours, so we do not have to ask you for anything else. Say what you want: a copy of what we hold, a correction to your name or number, or deletion of an account you are finished with. If the question concerns a deposit that never reached your account wallet, attach the bKash, Nagad or Rocket receipt and the reference number it shows. We answer in writing, and we keep the thread open until you confirm it is settled.

Team online

Account email

Send from the address you joined with so the request matches your profile without extra checks. Attach the wallet receipt if it concerns a bKash, Nagad or Rocket deposit.

Signed-in chat

Chat from inside your account reaches the same team that looks after records. Quick for asking what we store, or for switching off a marketing message you no longer want.

Written confirmation

Every request gets a reply on paper, including a short reason if we cannot act on part of it. Hold on to that reply. It is your record of what changed and when.

Privacy Questions You Send Us

These are the questions that land on our desk most often, answered the way we would answer them over chat. If yours is not here, send it in and we will write back with the specifics rather than a general reply.

Your profile details, the reference bKash, Nagad or Rocket sends back on a deposit, your account history, and short-lived sign-in logs. That is the working set. Nothing about your wallet PIN or card.

Yes. Email from your registered address and say you want a copy. We send it in writing and explain any line we hold back because it belongs to another account.

Never. A deposit needs only the send step inside your own wallet app and the reference number that follows. Anyone asking for your PIN or a one-time code is not from us.

For as long as your account stays open, plus the stretch in which a dispute could still be raised. Closing the account starts that clock running on your side.

Some processing runs on servers outside the country, and which ones depends on your local law and eligible regions. The policy names the parts handled where, rather than leaving it open.

Reply to any message or switch it off under contact preferences in your account. Payment and security notices still arrive, because those follow your wallet activity rather than a mailing list.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.