Reference

What Our Legal Terms Cover

Your account rules sit in one place: age and identity checks, how bKash, Nagad and Rocket payments are handled, and how to ask us for a correction.

Identity checksWallet name matchingEligibility by regionData you can correct
7000det What Our Legal Terms Cover
REACHING US

How to Reach Us About Rules

Questions about the terms should not sit unanswered. Message us from the email registered on your account, or open the chat from the wallet screen, and name the clause you are stuck on. Our Bangladesh desk reads every message and answers in the order it arrives. If the problem involves money already sent through bKash, Nagad or Rocket, attach the transaction ID; it saves a round of back-and-forth.

Account chat Open the chat from your account wallet screen and describe the clause you are stuck on. Quote the section heading so the first reply can be specific rather than a request for more detail.
Email us Write from the address registered on your account to our support mailbox. Mail from another address gets flagged for verification first, which adds a step before anyone can open your file.
Payment dispute If money left your bKash, Nagad or Rocket wallet and never reached the account, send the transaction ID and the amount. One screenshot of the confirmation SMS gives us what we need to trace it.
DATA AND SAFETY

What Data We Keep and Why

Every record we keep has a job. Your wallet number ties a deposit to you, your device and network logs show whether a login came from your own phone, and order history is what settles a dispute months later. We do not sell that data, and we only pass it to the payment and verification steps a deposit needs. Once accounting or legal rules no longer require a record, we delete or anonymise it.

Cookie choices

We set a small number of cookies to keep you signed in and to remember your language and wallet preference. Clear them in your browser whenever you like; you will simply log in again next visit.

Login protection

A one-time code goes to your registered number when you sign in from a different phone. If a code arrives when you did not try to log in, message support and we lock the account.

Record retention

Deposit records and wallet references stay while accounting and dispute rules require them. After that we delete or anonymise them, and you can ask us which category your own data falls under.

Changing your details

Write from the email registered on your account and tell us what is wrong — a misspelt name, an old phone number, a wallet you no longer use. We confirm the change in the same thread.

Questions About Our Terms

The same few things come up from players across Dhaka, Chattogram and Sylhet, so we keep the answers here instead of behind an email thread. If your situation is not covered below, the support section above shows the two ways to reach a person who can look at your account directly.

Anyone who meets the age rule in their own country and reaches us from a region where our service is permitted. Availability depends on your local law and eligible regions, so check that before you deposit.

No. The wallet must be registered in your own name, because we match the sender against the account holder. A deposit from someone else's wallet is held until we can confirm where it came from.

We update the terms and post the change on this page before it takes effect. If a new rule means we can no longer serve your region, we tell you and set out what happens to any balance.

Message us from the email registered on your account, or use the account chat. Say which record you want to see or correct, and we reply in that same thread once your identity is confirmed.

Using one to hide where you are is against our rules, because we have to know which country's law applies to your account. Security tools that do not mask your location are not an issue.

The payment section covers bKash, Nagad, Rocket, Upay and bank transfer — who may send, what we do when a name does not match, and how a disputed transfer is traced with the wallet reference.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.